You'll find hundreds of files on cleft lip, cleft palate here on

This one is about: The Effective Professional

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1.  Respects my confidentiality;

2.  Assures me of privacy in times of need;

3.  Knows how much I can handle and does not hold back;

4.  Is careful to communicate and does not use technical language whose meaning I may not know;

5.  Recognizes my strengths as well as my needs;

6.  Will call in another expert when necessary;

7.  Provides me with information as I need it;

8.  Helps me locate outside resources;

9.  Lets me make decisions;

10.  Does not underestimate me; and

11.  Truly cares and respects how I feel.

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